For sales & advice call: 01229 486857
Hale Collection by Classis is one of the deepest and most durable carpet ranges, offering a lifetime warranty against wear when laid with a good new underlay. Extra heavy domestic rating, 100% bleach cleanable, and pet friendly.
Delivery Information
Covid 19 Update
There may be some changes to our normal service, mainly due to Government guidelines and the high volumes of demand on our courier services. We will still aim to dispatch your items within 1-2 working days, however please allow up to 7 working days to receive your order.
Items over 80kg may be delayed due to social distancing restrictions.
Mainland UK Only
Free delivery on all orders over £99.
£19.99 delivery charge on all orders under £99.
Delivery usually between 8am and 5pm.
Please do not organise a fitter until your delivery has arrived.
Price Guarantee
If you find a product cheaper anywhere else, we will try our best to beat it! Simply email us with a genuine quote and we will do what we can to give you a better one!
Return and Refund Policy
(Last updated on the 16th of August 2020)
Thank you for shopping at FastTrack Carpets Online operated by FastTrack Online Carpets & Flooring.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definition
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email at:
info@fasttrackcarpetsonline.co.uk
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on scale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
25 Market St, Ulverston, Cumbria, LA12 7LQ
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one, please contact us. Please note that We only replace Goods you received defective or damaged.
Contact Us
If you have any questions about our Returns and Refunds Policy then please do not hesitate to contact us by email at:
info@fasttrackcarpetsonline.co.uk
